RENTER INFORMATION

Welcome Prospective Tenants!

You have come to the perfect place to find your next home. To make a Home Solution Hub-managed property your new home, please review and complete the steps below:

Step 1: Visit the Property 

• Schedule a Tour: Properties are shown by appointment and must be scheduled in advance.  Call (919) 230-1618 to schedule your tour.

Step 2: Submit Your Application 

• Submit an Application: Apply online or in person. If we are currently processing an application on the property, you may submit a back-up application if you desire. If the application we received prior to yours is declined, you will be considered next.
• Pets:We have a no pet policy.
• Fees:Application fees are non-refundable in all cases. The Application Fee is $55 per applicant. Every adult 18 years old or older must submit a separate application and fee. Application fees must be paid by credit or debit card if applying online. If submitting your application in person, the application fee must be paid by cash, money order or certified check.  No personal checks will be accepted.
• Documents Required: As part of your application, you will need to provide a copy of your photo ID and copies of your two most recent pay stubs. If you own your own business, tax forms from the previous year will be required.
• Lease Start Date: You must be willing to start the lease within two weeks. If the property is occupied, you must be willing to start your lease within two weeks of the property becoming vacant. If you are unable to take possession of the property within two weeks, please discuss your situation with the Home Solution Representative prior to scheduling a visit.

Step 3: Application Review 

The Fair Housing Act prohibits discrimination based on race, color, religion, sex, handicap, familial status, or national origin. During the screening process, we will review the following:

• Income (gross household income should be at least 3X the monthly rent)
• Credit Report
• Criminal Background
• Rental References/Eviction History
• Employment Verification

Processing times vary with each application, but typically take between 2 and 5 business days. Please be aware that any false information on your application will be grounds for denial.

Step 4: Sign Lease and Pay Deposit

• Sign Lease: Once your application is approved, your lease must be signed by all parties within ONE business day.
• Pay Security Deposit: The security deposit must be paid at the lease signing in certified funds (money order or certified check).

Step 5: Contact Utility Companies 

Schedule all utilities to be transferred into your name on the lease commencement date in order to avoid a loss of service.

A list of utility providers can be found here.

Information for here link is as follows:

• City of Durham website link:  https://www.durhamnc.gov/
• Durham Public Schools  which is https://www.dpsnc.net/
• Student Assignment Office – (919) 560-2059
• Electricity – Duke Energy  which is https://www.duke-energy.com/home – 919-382-3200
• Water/Sewer – City of Durham – 919-560-4411
• Telephone – Verizon – 1-800-483-4000
• Cablevision choices:  Att which is https://www.att.com/internet/fiber/  – call 1-855-575-2699 or Spectrum which is https://www.spectrum.com – 1-855-243-8892
• Gas: Dominion Energy  https://www.dominionenergy.com/north-carolina-gas
• Residential Garbage Collection. The City of Durham and the County of Durham have separate garbage policies. For city collection schedule call 560-1200. If you are a County resident, you must transport your residential garbage to one of the four Convenience Center Locations (Highway 55 and Alexander Dr. 560-0460, Redwood Rd and Electra Dr. 682-8200, Quail Roost Rd Ball Road 477-8552, Bill Poole Rd Highway 501 North 477-4325) or get service from a private collection company.

Step 6: Pick Up Keys and Pay the First Month’s Rent 

• Recieve Keys: Keys will be provided on your lease commencement date.
• Pay First Month’s Rent: Your first full month’s rent is due at this time. This must be paid in certified funds (money order or certified check).